Trouble Ticketing

This Drupal module offers a trouble ticketing system similar to the ancient PHPHelpDesk. It authenticates users from Drupal and classify them to user groups and department units. It provides the following features: * ticket lifecycle management; * MySQL backend; * separation among units; *... Platforms: PHP

ManageEngine SupportCenter Plus is a 100% web-based Customer Service and Support Software that offers Trouble Ticketing, Account & Contact Management, SLA Management and Knowledge base in one low-cost, easy-to-use package. It helps you track and resolve customer issues quickly, thereby delivering... Platforms: Windows, *nix

WebTTS is a trouble ticketing system written in PERL5 designed for businesses that need to track problems in their network. Trouble Ticketing Systems are used by businesses and individuals to track problems in some type of product or service. I have written WebTTS to be a trouble ticketing... Platforms: *nix

Freeside is the premier open-source billing, CRM, trouble ticketing and provisioning automation software for wired and wireless ISPs, VoIP, hosting, service and content providers and other online businesses. Check out our online or downloadable demo and see for yourself why hundreds of companies... Platforms: Windows, Mac, *nix, Perl, BSD Solaris

IRMA is an IT specific asset tracking and trouble ticketing system with barcode and LDAP/Active Directory interface capabilities. IRMA was created by Christian Bauer and derived from IRM. Platforms: PHP

It authenticates users from Drupal and classify them to user groups and department units.InstallationUnpack in your modules folder (usually /sites/all/modules/) and enable under Administer > Site Building > Modules. Key features "Trouble ticketing system": - ticket lifecycle management - MySQL... Platforms: Windows, Mac, *nix, PHP, BSD Solaris

Deploying a server-based application like OTRS is a major decision and commitment. If you are thinking about it for your organization, but are concerned about the time, effort and risk in deploying it, try the Jumpbox for OTRS. JumpBox makes the application fast and simple to use, so it is a... Platforms: *nix

Request Commander - trouble ticketing system for tracking user requests. Allows you to process user requests on-the-fly and store their conveniently. Request Commander offers pictorial information presentation: you see request category list, request list and answer list at once. Smart...

ManageEngine SupportCenter Plus is a 100% web-based Customer Service and Support Software that offers Trouble Ticketing, Account & Contact Management, SLA Management and Knowledge base in one low-cost, easy-to-use package. It helps you track and resolve customer issues quickly, thereby delivering... Platforms: Windows, Linux

IRM is a Web-based asset tracking and trouble ticketing system built for IT departments and helpdesks. It keeps detailed information on both hardware and software, including each computer and network device in your organization. Platforms: Windows, Mac, Linux

TicketAxis - Trouble Ticket Management software from SupportAxis is a downloadable ticketing support system that covers all aspects of an efficient and reliable ticketing system. This system highlights the progress of each job & brings to notice any jobs which are falling behind or neglected. The... Platforms: Windows

Quicklogs is an easy to use trouble ticket management system. Built on PHP and MySQL, Quicklogs is designed to be accessible across multiple platforms and multiple web browsers.Quicklogs strives to be as easy to use as email. Quicklogs keeping it simple! Platforms: PHP

BATTS provides a lean, elegant trouble ticket system with command line and Web interfaces. BATTS (Barnhard Associates Trouble Ticketing System) is a lean, elegant trouble ticket system with both command line and Web interfaces, written in Perl. It uses MySQL for its backend, and has a... Platforms: *nix

Bugzero is a web-based bug tracking, defect tracking, issue tracking, and change management system used in a distributed team environment to track software bugs, hardware defects, test cases, or any other issues. Bugzero can also be used equally well as a helpdesk customer support, trouble... Platforms: *nix

A bug tracking system for software defect tracking, and a general management tool for customer and sales tracking and helpdesk customer support and trouble ticketing (ActiveLog). Bugzero provides an enterprise-grade cost-effective scalable solution to increase team work efficiency. It is easy to... Platforms: *nix

itcalls is a web-based IT-management system.As such, it assigns IT-tasks to IT-staff, optimizing efficiency and accounting the individual interests of users, support personnel, QA and management. Besides a sophisticated trouble-ticketing-system, it o Platforms: *nix

Jitbit Web Based Help-Desk - ASP.NET-based customer support and knowledge-base software. Jitbit HelpDesk is a web based help desk ticketing system (also called "trouble ticket software" or "issue tracking software" or "support software"). Easy to install, accessible from anywhere as a Web... Platforms: Windows

Track Trouble is a tile-laying puzzle game that requires the player to place pieces of track as fast as possible. When the train leaves its shed, the stations had better be connected or there will be trouble! Many levels include picking up passenger carriages and stopping at fuel towers. There... Platforms: Windows

TicketCreator is a unique ticketing software to print tickets for your events, like concerts, theatre performances or sport matches. You can easily create even complex venues, design attractive tickets and print in multiple ways. It furthermore manages reservations and season tickets, prints seat... Platforms: Windows

PHP Trouble Ticket project provides a centralized means of problem reporting and tracking in multi-user environments (medium to large companies, development groups, etc.). It helps direct problem reports to the responsible administrator(s), keeps track of the status of a problem being worked... Platforms: *nix